Support Center

Welcome to the KBETH HAIR Support Center.
We are here to assist you with orders, customization, shipping, and product care.

Before contacting us, please review the information below — many common questions are answered here.

📦 Order & Shipping

Processing time does not include shipping time.

After shipment:

Tracking information is emailed once your order ships.

Please allow 24–48 hours for tracking updates.
If you still do not see tracking information, contact us with your order number.

Yes. We specialize in premium-quality human hair wigs designed for Black women, including lace front, HD lace, and custom units.

Yes. We offer customization options including:

Custom orders require additional processing time and are final sale.

Minimal shedding is normal for all human hair wigs, especially after initial brushing. Proper care reduces shedding and extends product life.

Lighting, skin tone, and monitor settings may cause slight variations. Minor lace tone differences are not considered defects.

We accept returns within 7 days of delivery under strict unused conditions:

Custom orders are final sale.

For full details, please review our Returns & Exchanges page.

We accept major credit and debit cards through secure payment gateways.

All transactions are encrypted and processed securely.

If your payment fails, please:

If you received:

Please contact us within 3 days of delivery and include:

We will investigate and provide a solution.

Because wigs are personal-use items:

Customer Support Email:
support@kbethhair.com

Response Time: Within 24 hours (Monday–Saturday)

Please include your order number for faster assistance.

Professional Black Hair Supply Chain
Custom Wig Manufacturing | Global Shipping