Returns & Exchanges

At KBETH HAIR, we take pride in providing premium-quality wigs and custom hair products.
Because wigs are considered personal-use items, please carefully review our return policy before purchasing.

📅 Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

✔ Item must be unused
✔ Lace must be uncut
✔ Hair must be unwashed, uncolored, and unstyled
✔ No product odor (perfume, smoke, etc.)
✔ No signs of installation or wear
✔ Original packaging intact

If these conditions are not met, the return request may be denied.

❌ Non-Returnable Items

The following items are non-refundable and non-exchangeable:

Custom-made wigs (custom length, density, lace type, color, hairline customization)
Clearance or sale items
Wigs with cut lace
Wigs that have been worn, installed, altered, or washed

All custom orders are final sale.

🔍 Inspection Process

All returned items undergo a professional inspection before approval.

If the item does not meet our return standards, it will be:

Returned to the customer at their expense
or
Refused without refund

We reserve the right to reject returns that show signs of use.

💰 Refunds

Once approved:

Refunds are issued to the original payment method.
Processing time: 5–10 business days (depending on bank/provider).
Original shipping fees are non-refundable.

If the order qualified for free shipping, actual shipping costs will be deducted from the refund.

🔁 Exchanges

We accept exchanges for:

Incorrect size
Incorrect product received
Manufacturer defect

Exchange requests must be submitted within 7 days of delivery.

Customers are responsible for return shipping unless the error was made by KBETH HAIR.

🚚 Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping method.
We are not responsible for lost return packages.

Return address will be provided after approval.

⚠️ Important Notes for Wig Products

Due to hygiene and industry standards:

Slight differences in length (±0.5 inch)
Minor lace tone variation
Density tolerance differences
Natural shedding (minimal)

are not considered defects.

Human hair products may behave differently depending on maintenance and styling.

🛑 Chargeback & Fraud Protection

We strongly encourage customers to contact us before filing a dispute.

Filing a chargeback without contacting us first may delay resolution and require formal investigation with the payment provider.

We reserve the right to dispute fraudulent claims.

💬 Need Assistance?

Customer satisfaction is important to us.

If you experience any issue, please contact:

📧 support@kbethhair.com
Response time: within 24 hours

We are committed to finding a fair solution.

KBETH HAIR

Professional Black Hair Supply Chain – Custom Wig Manufacturing – Global Shipping